Hi, I’m Zenobia a Helpdesk Manager with a passion for making ITIL approachable for everyone—especially those just starting out. With years of experience supporting service desk teams and implementing ITSM practices, I’ve seen firsthand how powerful ITIL can be when it’s understood and applied in real-world settings.
I created The ITIL Insider, the service desk source- to share what I’ve learned, simplify the complex, and help others build confidence in their ITIL journey. Whether you're studying for certification or just trying to make sense of service management, I’m glad you're here!
No comments:
Post a Comment